<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="6.x">Drupal-Biblio</source-app><ref-type>47</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Langkilde, Irene</style></author><author><style face="normal" font="default" size="100%">Walker, Marilyn Anne</style></author><author><style face="normal" font="default" size="100%">Wright, Jerry</style></author><author><style face="normal" font="default" size="100%">Gorin, Allen</style></author><author><style face="normal" font="default" size="100%">Litman, Diane</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Automatic Prediction of Problematic Human-Computer Dialogues in How May I Help You?</style></title><secondary-title><style face="normal" font="default" size="100%">ASRU99</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">NLDS</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">1999</style></year></dates><language><style face="normal" font="default" size="100%">eng</style></language></record></records></xml>