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Walker, M. A., D. J. Litman, C. A. Kamm, and A. Abella,  "PARADISE: a framework for evaluating spoken dialogue agents",  \i Proceedings of the eighth conference on European chapter of the Association for Computational Linguistics\i0 , Morristown, NJ, USA, Association for Computational Linguistics, pp. 271?280, 1997.\par \par }