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Walker, M. A., J. C. Fromer, and S. Narayanan, "Learning optimal dialogue strategies: a case study of a spoken dialogue agent for email", Proceedings of the 17th international conference on Computational linguistics, Morristown, NJ, USA, Association for Computational Linguistics, pp. 1345–1351, 1998.
Walker, M. A., J. Fromer, G. Di Fabbrizio, C. Mestel, and D. Hindle, "What can I say?: evaluating a spoken language interface to Email", CHI ’98: Proceedings of the SIGCHI conference on Human factors in computing systems, New York, NY, USA, ACM Press/Addison-Wesley Publishing Co., pp. 582–589, 1998.