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Walker, M. A., I. Langkilde, J. H. Wright, A. Gorin, and D. Litman, "Learning to predict problematic situations in a spoken dialogue system: experiments with how may I help you?", Proceedings of the 1st North American chapter of the Association for Computational Linguistics conference, San Francisco, CA, USA, Morgan Kaufmann Publishers Inc., pp. 210–217, 2000.

Walker, M. A., I. Langkilde-Geary, H. W. Hastie, J. H. Wright, and A. Gorin, "Automatically training a problematic dialogue predictor for a spoken dialogue system", J. Artif. Int. Res., vol. 16, no. 1, USA, AI Access Foundation, pp. 293–319, 2002.

Walker, M. A., J. H. Wright, and I. Langkilde, "Using Natural Language Processing and discourse Features to Identify Understanding Errors", ICML ’00: Proceedings of the Seventeenth International Conference on Machine Learning, San Francisco, CA, USA, Morgan Kaufmann Publishers Inc., pp. 1111–1118, 2000.