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Walker, M. A., D. J. Litman, C. A. Kamm, and A. Abella, "PARADISE: a framework for evaluating spoken dialogue agents", Proceedings of the eighth conference on European chapter of the Association for Computational Linguistics, Morristown, NJ, USA, Association for Computational Linguistics, pp. 271–280, 1997.
Walker, M. A., D. J. Litman, C. A. Kamm, and A. Abella, "Evaluating interactive dialogue systems: extending component evaluation to integrated system evaluation", ISDS ’97: Interactive Spoken Dialog Systems on Bringing Speech and NLP Together in Real Applications, Morristown, NJ, USA, Association for Computational Linguistics, pp. 1–8, 1997.