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2002

Walker, M. A., I. Langkilde-Geary, H. W. Hastie, J. H. Wright, and A. Gorin, "Automatically training a problematic dialogue predictor for a spoken dialogue system", J. Artif. Int. Res., vol. 16, no. 1, USA, AI Access Foundation, pp. 293–319, 2002.

2000

Walker, M. A., I. Langkilde, J. H. Wright, A. Gorin, and D. Litman, "Learning to predict problematic situations in a spoken dialogue system: experiments with how may I help you?", Proceedings of the 1st North American chapter of the Association for Computational Linguistics conference, San Francisco, CA, USA, Morgan Kaufmann Publishers Inc., pp. 210–217, 2000.

1999

Langkilde, I., M. A. Walker, J. Wright, A. Gorin, and D. Litman, "Automatic Prediction of Problematic Human-Computer Dialogues in How May I Help You?", ASRU99, 1999.