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Langkilde, I., M. A. Walker, J. Wright, A. Gorin, and D. Litman, "Automatic Prediction of Problematic Human-Computer Dialogues in How May I Help You?", ASRU99, 1999.

Walker, M. A., I. Langkilde-Geary, H. W. Hastie, J. H. Wright, and A. Gorin, "Automatically training a problematic dialogue predictor for a spoken dialogue system", J. Artif. Int. Res., vol. 16, no. 1, USA, AI Access Foundation, pp. 293–319, 2002.

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Walker, M. A., I. Langkilde, J. H. Wright, A. Gorin, and D. Litman, "Learning to predict problematic situations in a spoken dialogue system: experiments with how may I help you?", Proceedings of the 1st North American chapter of the Association for Computational Linguistics conference, San Francisco, CA, USA, Morgan Kaufmann Publishers Inc., pp. 210–217, 2000.

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Walker, M. A., J. H. Wright, and I. Langkilde, "Using Natural Language Processing and discourse Features to Identify Understanding Errors", ICML ’00: Proceedings of the Seventeenth International Conference on Machine Learning, San Francisco, CA, USA, Morgan Kaufmann Publishers Inc., pp. 1111–1118, 2000.